Susan Elliott

Susan Elliott

Head of Internal Communications and Employee Engagement
AIB

Targets for Engagement, without Engagement Targets

About her talk

AIB have been on a journey over the last five years in moving employee engagement from the 5th to the 62nd percentile of the Gallup database. AIB have leaders targets for engagement and measure leaders effort, rather than the actual engagement levels of their teams. This is proven to drive the right behaviours and deter leaders from chasing scores. In her talk Susan will share AIB’s engagement journey and some key contributors to their success, including their use of the methodology ‘what gets measured gets done’ in a slightly different way!

About Susan

Susan is an expert in employee engagement, internal communications and change. She has held a number of senior positions in Tesco and Royal Bank of Scotland and is currently Head of Internal Communications and Employee Engagement at AIB.

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